Refund policy

At The Bit Boutique, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to ensure a smooth and transparent process.

Metal Bits – 30-Day Trial Period

  • Trial Period: All metal bits come with a 30-day trial period, as long as they are not classified as a special order product.
  • Special Order Bits: If the product you selected is a special order, we will notify you after purchase. You will have the option for a refund if you decide not to proceed with the order.
Return Requirements for Metal Bits
  1. Condition: Bits must be returned in uncompromised condition, with no marks, scratches, or visible wear and tear.
    • Any faults or damage to the bit upon return will render it non-refundable.
  2. Hire Fee: Used bits returned within the trial period will incur a 10% hire fee deducted from the refund.

Other Products

  • All other products may be returned within 30 days of purchase, provided they are:
    • In as-new condition,
    • Unused and still in their original packaging.

Return Process

  1. Contact Us: Please email us at thebitboutiqueuk@gmail.com to initiate your return. We will provide instructions on how to process your return.
  2. Postage Costs:
    • Customers are responsible for covering postage costs for return items.
    • If you received your product outside of the expected shipping timeframe and wish to return it, we will cover the return postage costs.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Refunds will be processed to your original payment method. Please allow 5–7 business days for the refund to appear in your account.

We are committed to providing exceptional service and support. If you have any questions about our return and refund policy, don’t hesitate to contact us at thebitboutiqueuk@gmail.com.

Thank you for shopping with us!

Warm regards,
The Bit Boutique Team