Terms of service

Welcome to The Bit Boutique! By using our website (thebitboutique.co.uk) and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Information

  • These terms govern your access to and use of The Bit Boutique website, including any content, functionality, and services offered.
  • By accessing or using our site, you agree to comply with and be bound by these Terms of Service.

2. Eligibility

  • You must be at least 18 years of age or have the legal capacity to enter into contracts in your jurisdiction to use this website.
  • By placing an order, you confirm that all information provided is accurate, current, and complete.

3. Products and Availability

  • We strive to ensure that product descriptions and images are accurate, but we do not guarantee that all details, such as color or design, will perfectly match the product received.
  • Products listed as “in stock” reflect stock levels from both our warehouse and our supplier’s warehouse. Delays of 3–4 weeks may occur if items are sent directly from our supplier.
  • If you need an item urgently, please contact us at thebitboutiqueuk@gmail.com to confirm availability and shipping times.

4. Orders and Special Orders

  • Special order products will be clearly communicated to you after purchase. If you do not wish to proceed with a special order, you will have the option for a full refund.
  • We reserve the right to cancel any order if necessary, in which case you will be notified promptly, and a refund will be issued.

5. Pricing and Payment

  • All prices are displayed in GBP (£) and include applicable taxes unless stated otherwise.
  • Payments must be made in full at the time of purchase.

6. Shipping and Delivery

  • Delivery times vary depending on product availability and shipping location.
  • Items shipped directly from our supplier may be delayed by 3–4 weeks.
  • Customers are responsible for providing accurate shipping information. The Bit Boutique is not responsible for lost packages due to incorrect delivery details.

7. Returns and Refunds

Please refer to our Return and Refund Policy for full details. Key points include:

  • Metal bits have a 30-day trial period, except for special orders.
  • Used bits returned within the trial period will incur a 10% hire fee.
  • All other products must be returned in as-new condition within 30 days.
  • Customers are responsible for return postage costs unless the item was delayed beyond the shipping timeframe.

8. Intellectual Property

  • All content on this website, including text, images, and graphics, is the property of The Bit Boutique or licensed to us and is protected by copyright laws.
  • You may not copy, reproduce, or use any content without prior written permission.

9. Limitation of Liability

  • The Bit Boutique is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • While we strive to ensure the accuracy of our product descriptions and services, we are not responsible for errors or omissions.

10. Governing Law

  • These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of this jurisdiction.

11. Changes to Terms

  • We reserve the right to update or modify these terms at any time. Changes will be effective upon posting on this website. Your continued use of the site after changes constitutes acceptance of the revised terms.

12. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us at:
Email: thebitboutiqueuk@gmail.com
Website: thebitboutique.co.uk

Thank you for choosing The Bit Boutique! We are committed to providing high-quality products and exceptional service.