Shipping policy

The Bit Boutique

Thank you for shopping with The Bit Boutique. We aim to deliver your orders as efficiently and transparently as possible. Please review the information below before placing your order.

1. Order Processing Times

In-Stock Items (Warehouse):
Orders for items held in our warehouse are typically dispatched within 2–5 business days.
Supplier-Sent Items:
Some products are shipped directly from our trusted suppliers. These items may take up to 3–4 weeks to be dispatched, depending on supplier processing times.

The “In Stock” status shown on our website may reflect availability at either our warehouse or a supplier’s warehouse.

2. Shipping Times

Shipping times vary depending on your location, the shipping method selected, and whether the item is dispatched from our warehouse or a supplier.

Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to customs clearance, courier issues, or other factors beyond our control.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

Delivery destination
Size and weight of the order

All applicable shipping charges will be clearly displayed before payment is completed.

4. International Shipping, Customs & Import Charges

Orders shipped outside the United Kingdom may be subject to import VAT, customs duties, and handling fees once they arrive in the destination country.

These charges are set by local customs authorities and are not included in the product price or shipping fee.
Customers are responsible for paying any import duties, VAT, or customs handling charges required by their country.
The Bit Boutique has no control over these charges and cannot predict their amount.

We recommend contacting your local customs office for further information before placing an international order.

5. Delivery Responsibility

Once an order has been dispatched and handed over to the courier:

Responsibility for delivery rests with the courier service.
Delays caused by customs inspections, strikes, weather conditions, or other unforeseen circumstances are outside our control.

Tracking details will be provided where available.

6. Failed Deliveries & Refused Shipments

If a shipment is:

Refused due to unpaid customs charges, or
Returned to us due to an incorrect address provided by the customer,

Any additional shipping or return costs may be deducted from the refund issued.

7. Need Your Item Urgently?

If you require an item by a specific date, please contact us before placing your order at:

📧 thebitboutiqueuk@gmail.com

We will be happy to:

Confirm stock availability
Advise estimated dispatch times
Discuss available shipping options (where possible)

8. Contact Us

If you have any questions about shipping, delivery times, or international orders, please contact us at: